First Panasonic lasted 4 months. Sent to Panasonic at my expense, sent me a refurbished unit. It lasted 3 months. They said refurbished unit came with no warranty. They told me I made too many dvds. I asked for the allowed amount and said the unit should come with a lable warning the limited use of machine. They hung up on me. I called back and spoke to them again and was told I was SOL and go out and buy a new unit. I did, a TOSHIBA. Works great and cost less than the PANACRAPIC did. Colt offered some customer service for me and I felt great after. Months of waiting, machine restarting endlessly again and again, discs burnt but never finalized all over now. Thank the Lord above for the Colt 1911 .45 caliber. This is my first upload and it was from pure aggravation. Thanks for watching and beware of Panasonic DRM-EZ28 UNITS- BUY A TOSHIBA.